Michael Gay
Michael Gay — Insurance Expert Witness & Consultant | 40+ Years in Commercial Insurance, Agency Operations, Underwriting, and Professional Standards of Care based in High Point, North Carolina. 40 years of experience with specialization in Insurance Agent & Broker Standard of Care, Agency Errors & Omissions, Property & Casualty Insurance.
Insurance Expert Witness & Consultant | 40+ Years in Commercial Insurance, Agency Operations, Underwriting, and Professional Standards of Care
High Point, North Carolina$425–$425/hr
40
Years
Key Metrics
40
Years
About
Michael W. Gay, CPCU, ARM, ARM-P, AAI, AAI-M, AINS, AIS, CRIS is an insurance expert witness, consultant, educator, and author with more than 40 years of experience spanning underwriting, retail agency operations, brokerage, program administration, risk management, and insurance consulting.
Mr. Gay has been retained in state and federal litigation involving insurance agents, brokers, insurers, underwriting practices, professional standards of care, coverage procurement, replacement cost valuation, commercial property, commercial auto, transportation risks, agency errors and omissions, and risk management. He evaluates whether insurance professionals acted consistently with accepted industry standards and explains complex insurance issues in language judges and juries can understand.
Throughout his career he has held leadership positions across multiple sectors of the insurance industry and has worked extensively with commercial insurance programs, agency management, underwriting, loss control, and risk assessment. His practical experience is complemented by decades of teaching insurance professionals nationwide through continuing education programs and professional seminars.
Mr. Gay is the co-author of Risk-Proof Your Business: The Complete Guide to Smart Insurance Choices and regularly writes and teaches on commercial insurance, agency operations, professional liability, and risk management.
His opinions are based on established insurance principles, industry standards, policy language, and more than four decades of practical experience.
Insurance Agent & Broker Standard of Care
Agency Errors & Omissions
Property & Casualty Insurance
Insurance Coverage Procurement
Coverage Analysis
Insurance Industry Practices
Underwriting
Brokerage
Program Administration
Risk Management
Agent & Broker Duties
Insurance Policy Analysis
Insurance-to-Value & Valuation Practices
Specialty Program Design
Insurance Industry Standards of Care
Commercial Lines
Surplus Lines
Credentials & Licenses
Associate in Insurance (AINS)
The American Institute for Property and Liability Underwriters
Accredited Advisor in Insurance – Management (AAI-M)
The American Institute for Property and Liability Underwriters
Associate in Risk Management – Public Entities (ARM-P)
The American Institute for Property and Liability Underwriters
Associate in Insurance Services (AIS)
The American Institute for Property and Liability Underwriters
Accredited Advisor in Insurance (AAI)
The American Institute for Property and Liability Underwriters
Construction Risk and Insurance Specialist (CRIS)
International Risk Management Institute
Chartered Property and Casualty Underwriter (CPCU)
The American Institute for Property and Liability Underwriters
Certified Insurance Counselor (CIC)
National Alliance for Insurance Education and Research
Associate in Risk Management (ARM)
The Insurance Institute of America
Property and Casualty Insurance Agent – Resident (North Carolina)
North Carolina Department of Insurance
Surplus Lines Broker – Resident (North Carolina)
North Carolina Department of Insurance
Life and Health Insurance Agent – Resident (North Carolina)
North Carolina Department of Insurance
Non-Resident Property and Casualty Producer/Broker Licenses (49 states)
Various State Departments of Insurance
Approved Property and Casualty Continuing Education Instructor
North Carolina and numerous other states
Education
Master of Arts in Religion (M.A.R.) in Religion
Liberty Theological Seminary
Bachelor of Science in Interdisciplinary Studies (B.S.) in Interdisciplinary Studies
Liberty University
Experience
Consultant / Expert Witness / Continuing Education Instructor
Michael Gay Consulting LLC
2008–
Commercial Lines Producer – Freelance
Olde Town Insurance Agency, Inc.
2023–
National Sales Manager, Insurance (USA)
Volvo Insurance Services, LLC
2021–2023
National Sales Manager, Coach & Insurance
Volvo Financial Services, LLC
2015–2021
Business Development Manager, Coach
Volvo Financial Services, LLC
2012–2015
Insurance Programs Manager
Volvo Financial Services, LLC
2011–2015
Sales Manager
Volvo Insurance Services, LLC
2008–2011
Director of Marketing
Carolina Insurance Service, Inc.
2005–2008
President
VisionWorks Ministries, Inc.
2003–2005
Executive Director
Hank Williams Ministries, Inc.
2003–2005
President
Public Risk Underwriters, Inc.
1998–2003
President
Olde Town Insurance Agency, Inc.
1992–2004
President
Central State Bank Insurance Agency, Inc.
1992–1994
Property and Casualty Insurance Instructor
Continuing Education Seminars of North Carolina, Inc.
1991–2019
Executive Vice President of Underwriting
K&K Specialties, Inc.
1990–1992
Executive Vice President / Chief Underwriting Officer
AIC Insurance Group
1985–1990
President
AIC Technical Services, Inc.
1983–1990
Memberships
American Association of Insurance Management Consultants (AAIMCo)
Professional Member
Appalachian State University, Brantley Risk and Insurance Center
Guest Lecturer
Campbell University, Lundy-Fetterman School of Business, Risk Management Institute
Board of Directors
Campbell University, Lundy-Fetterman School of Business, Risk Management Institute
Board of Directors Secretary
Campbell University, Lundy-Fetterman School of Business, Risk Management Institute
Guest Lecturer
Fayetteville State University, Broadwell College of Business and Economics
Guest Lecturer
Independent Insurance Agents & Brokers of America (IIABA)
Faculty Member, Virtual University Insurance Coverage Expert
Insurance Literacy Institute
Recipient, The Insurance Quality Mark
Society of Chartered Property and Casualty Underwriters (CPCU)
Member
Society of CPCU, Speakers Bureau
Speaker
Society of CPCU, Mentoring Program
Mentor
Society of CPCU, Piedmont Triad Chapter
Past President
Society of CPCU, Piedmont Triad Chapter
Board of Directors
The Academy of Insurance
Course Instructor
Publications
1
Certificates of Insurance: The Good, the Bad, and the Ugly!
Independent Agent Magazine · 2023
article
2
Pros Versus Cons of Insurance Agent Continuing Education and Advanced Insurance Designations
Spot On Insurance (ILSA LLC) · 2017
article
3
Point/Counterpoint: Has Mandatory CE Improved Product Knowledge?
Independent Agent Magazine · 2006
article
4
Brief Guide to Legal Research Internet Sites, 2017 Update
Coverage, Litigation, Education, and Expert Witness Group of the Society of CPCU · 2017
article
5
Risk-Proof Your Business – The Complete Guide to Smart Insurance Choices: Expert Insights for Navigating and Mitigating Business Risks
Wells Media Group, Inc. · 2024
article
6
Language v. Logic: Making the Most Compelling Insurance Coverage Argument
Mecklenburg County, NC Bar Association · 2021
article
7
Additional Insureds: Tips, Techniques, and Traps
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
8
Adjuster's Flood Insurance Course
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
9
Advanced Personal Lines Coverages
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
10
Agent's Certified Flood Course
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
11
Basics of Claims Adjustment
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
12
Boiler and Machinery Insurance, Part 1
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
13
Boiler and Machinery Insurance, Part 2
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
14
Business Income Insurance
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
15
Businessowners Policy
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
16
Businessowners Policy: 1997 Form
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
17
Catastrophe Planning
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
18
Commercial Automobile
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
19
Commercial Automobile Business Auto Policy
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
20
Commercial Automobile Garage Policy
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
21
Commercial Crime Insurance
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
22
Commercial General Liability
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
23
Commercial General Liability: 1996 Policy Form Update
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
24
Commercial General Liability: 1999 Update
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
25
Commercial General Liability Endorsements: Availability and Usage
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
26
Commercial General Liability Insurance: Part 1
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
27
Commercial General Liability Insurance: Part 2
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
28
Commercial Property
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
29
Danger – Sharp Curve Ahead: The MCS-90 Endorsement, the Agent, and the Motor Carrier
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
30
Directors and Officers Liability Insurance
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
31
E-Coverage: Covering the Liabilities of a Wired World
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
32
E-Risk: Liability in a Wired World
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
33
Employment Practices Liability Insurance
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
34
Fidelity and Surety Bonds
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
35
Fire Investigation
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
36
Fire – Origins and Causes
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
37
Flood Insurance – Agents and Adjusters Seminar, The NFIP General Property Form
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
38
Flood Insurance – The Dwelling Policy
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
39
Home-Based Business Coverages: Coverages and Concerns
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
40
Homeowners 2000
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
41
Homeowners Insurance
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
42
Identifying and Fighting Insurance Fraud
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
43
Insurance and Claims Issues Involving Mold
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
44
Insurance Strategies for Disasters
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
45
Insurance Strategies for Terrorism Exposures
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
46
Insurance Strategies for Wrap-Ups
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
47
Insurance to Value: Residential Construction
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
48
Insuring Garage Operations
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
49
Insuring the Lease Exposure: Personal Property Leases
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
50
Insuring the Lease Exposure: Real Property Leases
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
51
Insuring Truckers and Commercial Fleets
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
52
Language versus Logic: Knowing When to Argue Policy Language or Logic
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
53
Liability Claims Adjustment
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
54
Liability Coverages and Claims Investigations
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
55
Liability Exclusions: The Problems They Create
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
56
Mold: Concerns Confronting the Insurance Industry
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
57
Personal Inland Marine and Watercraft Coverages
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
58
Problem Issues in CGL Forms
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
59
Professional Liability Insurance
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
60
Property Loss Adjustment, Part I
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
61
Property Loss Adjustment, Part II
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
62
Recreational Vehicle Coverages
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
63
Reinsurance: An Introduction
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
64
The CGL Insurance Policy: 1999 Update
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
65
Umbrella Liability Insurance
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
66
Underwriting: Principles and Practices
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
67
Workers Compensation: 1992 Policy Update
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
68
Workers Compensation / Employers Liability Insurance
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
69
Workers Compensation Rating
Continuing Education Seminars of North Carolina, Inc. / Academy of Insurance, Wells Media Group
article
Key Metrics
40
Years Experience